Delete your Nyumba Yangu account
This page is for users of the Nyumba Yangu app who want to request that their account and associated data be deleted. You can use these steps even if you have already uninstalled the app.
How to request deletion
- Open the request email using the button below (or email laurencelicky@gmail.com).
- Use the subject line Nyumba Yangu account deletion request.
- In the message, include the email address or phone number you use to sign in to Nyumba Yangu.
- Send the email. We will confirm when the deletion is complete.
We process deletion requests within 30 days. Account deletion is permanent and cannot be undone.
Data that is deleted
When we delete your account we remove:
- Account details (email or phone number and password)
- Property and tenancy records you stored in the app (property names, locations, rent amounts, tenant names and phone numbers, payment history, contracts, and extension requests)
- Photos you uploaded (receipts, contracts, and property pictures)
- App usage analytics tied to your account
- Session and technical data stored for your account
Data that may be kept
We may keep limited records for a short period only when required for legal, security, or fraud-prevention reasons (for example, a record that a deletion request was made). We do not keep your account, property, tenancy, or uploaded files after deletion unless the law requires it. Any such retained records are removed when that requirement ends.
Need help?
Contact us at laurencelicky@gmail.com. See also our Privacy Policy.